नियम और शर्तें

Terms and Conditions

Shipping Policies

*Domestic Shipping*

– Standard items: Shipped within 7-17 business days.
– Custom orders: Shipped within 14-21 business days.
– Note: Orders usually ship faster, but these timeframes cover any delays.

*International Shipping*

– Shipping worldwide, rates calculated at checkout.
– Orders dispatched within 14-21 business days.
– Additional 7-10 days for shipping.
– Note: Orders usually ship faster, but these timeframes cover any delays.

*Customs and Duties*

– Additional charges like customs or duties are the customer’s responsibility.
– Contact your local customs office for details on potential charges.

*Failed Deliveries*

– We are not responsible for failed deliveries due to:
– Customer unavailability
– Incorrect contact details
– Refusal to pay
– Return shipping fees for failed deliveries are the customer’s responsibility.

*Cash on Delivery (COD)*

– Available on all products for an additional charge of Rs. 200.

*Foreign Transaction Fees*

– Charged by your bank upon transaction settlement. Contact your bank for details.

*DHL On Demand Delivery (ODD)*

– Flexible delivery options if your order is shipped via DHL:
– Change address (within the same street)
– Leave with a neighbor
– Schedule delivery
– Service Point delivery
– Vacation hold (up to 30 days)
– You will receive SMS/email notifications with tracking information.

*Oversized/Overweight Orders*

– Additional shipping fees may apply, calculated at checkout.
– Free shipping benefit does not apply to oversized/overweight orders.

*Public Holidays*

– Allow extra processing time during public holidays and promotional periods.

*Important Information*

– Ensure all shipping information is correct to avoid delays.
– We do not ship to P.O. Boxes or Military Addresses.

Order Tracking

– You will receive tracking information once your order ships.
– If not received within 5 business days, contact us at [email protected].

*Track Your Order Here:*

– Worldwide: FedEx, DHL
– ⁠India: Blue dart
– China, Hong Kong, Macau SAR: SF Express
– Japan: FedEx, Sagawa
– Korea: FedEx, Lotte
– Singapore: Crane, FedEx
– Taiwan: FedEx, Yamato

Return Policy

*Easy Returns*

– Return items within 14 days of receipt.
– Items must be in new, resalable condition with original packaging and tags.
– Final sale, Archive, and made-to-order items cannot be returned or exchanged.
– We do not offer exchanges; return for a refund and place a new order.

*Return Shipping*

– Free return shipping for orders within India.
– Return shipping costs for other countries are the customer’s responsibility.
– Use registered and traceable services for returns.

*Refunds*

– Original shipping fees and taxes/duties are non-refundable.
– Refunds may take up to 10 business days after receiving the returned package.
– Cryptocurrency refunds are processed in India currency equivalent at the refund time.

*Incorrect, Missing, or Defective Items*

– Contact us within 7 days of receipt with order details and photos.
– Claims raised after 7 days may be denied.

*Final Sale Items (Non-Returnable)*

– Underwear, swimwear, electronic products, books, stationery, body care, homeware, fragrance, dining products, shoe care, outdoor products, pet products, gardening products, toys, archive, and made-to-order items.

*Sale Items*

– If eligible, return items to us. Refused shipments will incur return costs deducted from the refund.

Payment Methods

*Credit Card*

– Accepted: VISA, Mastercard, American Express.  Available currencies: USD, CNY, AUD, CAD, EUR, GBP, HKD, SGD, JPY, NZD, TWD. check this

*PayPal*
– Accepted for registered users. “PayPal Pay Later” available in Australia and the UK.

*Apple Pay*

– Accepted for users with Touch ID and Apple Wallet enabled.

*Note:* Taxes and duties are non-refundable through Trayovimshathi.com but may be recoverable through your local customs bureau.

For more details on our full policies, visit our website or contact our customer support.

Shipping Rates per Country/Region

Please refer to our shipping rates chart on our website for country-specific rates

TRADEMARKS

Any violation, illegal or unauthorized usage of our trademarks and trade names, whether registered or under registration, will be liable for legal action.